Frequently Asked Questions
Everything you need to know about Mokki Children's Furniture
What materials are used in Mokki furniture?
We prioritize safety and sustainability. Our furniture is crafted from high-quality solid wood and eco-friendly MDF, finished with non-toxic, lead-free paints and lacquers that are safe for children and nurseries.
Do you offer professional assembly services?
Yes, we offer professional white-glove assembly services for most regions. You can select this option at checkout to have our expert team set up the furniture in your room of choice and remove all packaging materials.
How long does shipping take?
In-stock items typically ship within 3-5 business days. Delivery times vary by location, but most customers receive their orders within 7-14 business days. You will receive a tracking link as soon as your order leaves our warehouse.
What is your return policy for furniture?
We offer a 30-day return policy for items in their original packaging. Please note that for hygiene and safety reasons, mattresses and assembled furniture cannot be returned unless there is a confirmed manufacturing defect.
Does Mokki furniture come with a warranty?
Every piece of Mokki furniture comes with a standard 12-month manufacturer's warranty covering structural defects and workmanship. We stand behind the quality and durability of our products.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Klarna and Afterpay, allowing you to pay for your nursery or playroom setup in installments.